An option to purchase shipping insurance for your order may be selected through SHIP INSURANCE before checkout your cart. If the 'SHIP INSURANCE' was purchased for your order, all shipments that are stolen, lost, and carrier-related damage claims will be made through connect@suncorefoods.com within 10 days after delivery. Without purchasing shipping insurance through the carrier or through SHIP INSURANCE, all shipments that are stolen, lost, and carrier-related damage claims will not be approved and there will be no claim available to be made plus no refund. Suncore Foods is not responsible for lost or stolen packages without shipping insurance, and additionally, Suncore Foods cannot be held responsible for damaged or compromised boxes due to incorrect addresses. No refund will be granted for the incorrect address.

We highly recommend purchasing insurance for all orders, especially high-value orders. When choosing economy shipping services without any added insurance, you are placing an order with limited tracking visibility and no protection against loss or damage. All shipments that are stolen, lost, and carrier-related damage claims will not be refunded. We want to emphasize, Suncore Foods is not and cannot be held responsible due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services.

You may contact us, to add shipping insurance to your order or you can purchase SHIP INSURANCE. If filing claims and you purchased the insurance through SHIP INSURANCE, please file your claim through connect@suncorefoods.com.