OUR SHIPPING POLICY
Holiday Season: Please note that during all holiday seasons, there might be a delay of up to 10 business days for US orders. Please be aware that delivery times are not guaranteed as we cannot control shipping carriers. For detailed information on our domestic and international shipping policies, please refer to our website. We appreciate your understanding and support.
UPS Shipping: Pickups are scheduled for Tuesdays and Fridays only.
Fulfillment: Orders received after 10:00 am PST will be processed the following business day, subject to availability of the requested product.
Shipping: Orders are processed within 3 business days, excluding weekends when we are closed. 
Weekend Closed: Orders placed on weekends will be processed and shipped on the next business day.
No Overnight Shipping: We do not offer overnight shipping. 
No Guaranteed On Arrival: Please be advised that we cannot guarantee the exact delivery date of your order. Transit and shipping times provided by the carrier are estimates only. To avoid any potential delays due to shipping or product availability, we highly recommend that you place your order as soon as possible.

DOMESTIC USA SHIPPING
Free Shipping: Get Free Shipping on Orders Over $150 (in Contiguous U.S. States & after discounted price during a special promotional period). Shipping insurance and expedited shipping are not included. Bulk/wholesale orders are not eligible.

Expedited Shipping: It is worth noting that while guaranteed expedited services are being provided, there may be delays due to severe weather, unexpected circumstances, processing and shipping times, and pickup schedules. In such cases, no refunds can be issued for any failed expedited services. Therefore, it is recommended that you consider these factors when selecting a service level for your needs.

Shipping Transit & Delays: Once the package is in transit, shipping is out of the control of Suncore Foods, and we cannot guarantee a specific arrival time in the event of severe weather or other unprecedented events. Suncore Foods is not responsible for lost or stolen packages that have been left out for extended periods of time or other unrelated delays. Additionally, Suncore Foods cannot be held responsible for damaged or compromised boxes due to the following reasons: Incorrect address – We ship to the exact address you enter at checkout. Please double-check that your address is correct before submitting your order. Please contact us if the order has the incorrect address as soon as possible before the order is shipped. No refund will be granted for an incorrect address once the order is shipped.

Shipping Insurance: We highly recommend purchasing insurance for all orders, especially for high-value orders. When you select economy shipping or free shipping services without any added insurance, your order will have limited tracking visibility and no protection against loss or damage. Please note that all shipments that are stolen, lost, or damaged by the carrier will not be refunded. We want to emphasize that Suncore Foods cannot be held responsible for any damages incurred due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services. For all orders with insurance purchased from each carrier (USPS, UPS, FedEx, etc.), please contact each carrier directly to file a claim through them.

Custom Orders & Additional Shipping Information: We also ship to domestic PO boxes depending on the size of the box. Please contact us prior to ordering.

INTERNATIONAL SHIPPING
All international Orders Are Non-Refundable & Are Final Sales: We ask our international customers to read and do their due diligence to ensure your order is processed and shipped. Once your order is received, we send an email for your acknowledgment of our shipping policies. If your country name is not on the list, please contact us for more information. Countries not listed are possibly due to customs restrictions on food products. There may be special requirements for your country to import food products. Purchase at the discretion of the country's import law. We do not have transportation visibility of shipments beyond the United States.

No Free Shipping for International Orders: At this time, because of high shipping costs, we do not offer free shipping for all international orders. We recommend using our shipping calculator to get an estimated shipping fee. Import Fees: Custom, Duties, VAT, and Taxes. Checkout prices do not include import fees (duties, customs, tariffs, import, tax, VAT, brokerage fees, and not limited to) and are not collected at the checkout cart. Some shipping carriers may denote an estimated import fee as a convenience, but whether one carrier may denote an estimated import fee and another does not, ultimately, international customers are responsible to pay for custom taxes and duties when the package arrives at its destination. A refusal to pay for the import fees means the package is lost to the customs authority. We do not grant refunds on refusals to pay for the import fees.

Shipping Insurance: We highly recommend purchasing insurance for all orders, especially for high-value orders. When you select economy shipping services without any added insurance, your order will have limited tracking visibility and no protection against loss or damage. Please note that all shipments that are stolen, lost, or damaged by the carrier will not be refunded. We want to emphasize that Suncore Foods cannot be held responsible for any damages incurred due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services. For all orders with insurance purchased from each carrier (USPS, UPS, FedEx, etc.), please contact each carrier directly to file a claim through them. It is the responsibility of the receiver to understand and comply with the import requirements of the destination country, as they differ from country to country.

Expedited Shipping: If you need expedited shipping, please choose expedited shipping services. However, the estimated transit time is not guaranteed as this does not include custom clearance. Any guaranteed expedited services can come upon delays if it involves severe weather and unprecedented events. Under these circumstances, we cannot grant refunds for failed expedited services.

Transit: Transit of packages may arrive later than estimated due to unforeseen circumstances. Economy shipping services have more of an impact due to government restrictions and their policies with the postal carriers. We appreciate your understanding and support. Transit time for international shipments varies on the carrier selected and does not include customs clearance time.

Holiday Closures: Our office will close on weekends and holidays listed below. Orders for the USA and international orders will not be processed or shipped on these days.

Memorial Day
Independence Day
Labor Day
Thanksgiving Eve
Thanksgiving Day
Christmas Eve
Christmas Day
Near Year's Eve
New Year's Day